Madras Pavilion of ITC Grand Chola Hotel - Rating and Reviews

We had brunch on Sunday (11.11.2018) and very next day on Monday(12.11.2018) we had dinner at your Madras Pavilion. As far the brunch was fine as everything food and drinks (non alcoholic) was included in the buffet price. But the experience we had in our monday dinner buffet at Madras pavilion was disappointing. Before coming for dinner I contacted your restaurant to get the price of drinks they charge as drinks are not included in buffet for Monday dinner. On call they told me INR 360 per person for unlimited drinks (non alcoholic). The day we arrived for dinner I personally spoke to the restaurant manager JOHN, same about the drinks. He totally buttered us with his polite gesture by saying that since you had your brunch here yesterday and again you are here for the next day dinner, he said he will see and get a cost around INR 2000 for unlimited drinks as we were all 10 people including kids. And moreover unwantedly he said as you are a family of 10 people not to worry we will serve you starters and soup on table. The very next moment he sent a lady to get us in the trap of your so called membership. In which we were not interested at all, as food was not up to the mark. As soon as we told no for membership, total scene and behaviour of manager JOHN changed. To begin with he didn't arrange for serving soup on table as he volunteered by himself. we waited for around 15 to 20 mins then we served ourselves. Then as promised he said he will provide us unlimited drinks for approx INR 2000, each and every time we had to ask for drinks that too several times. And after certain time manager himself is coming and saying that they have provided drinks more than the expectation (which was supposed to be UNLIMITED). The way he came and told, it was totally embrassing for us because we actually asked for unlimited drinks as per the menu but this guy unnecessarily told he will serve unlimited drinks with a nominal price. Anyways apart from this what we found fishy is when we had to pay he gave us two different bills. One bill was total of our buffet and other bill was of drinks INR 2250, In the bill it was printed as "PLEASE DO NOT PAY". What I want to know is that INR 2250 is for the restaurant account or for the pockets of the Manager. Anyhow I have paid through card. To conclude overall food was not as satisfactory as it should be and on the top this disgusting behaviour of the Manager John was totally disappointing to face in such a reputed hotel in chennai.